Dominion Lighting Return Policy
At Dominion Lighting, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your item, we’re here to help.
Eligibility for Returns
We gladly accept returns within 90 days of the original receipt date under the following conditions:
- The product must be in new, unused condition
- It must be in the original packaging
- The item must not have been installed or energized
Products that do not meet these conditions may be refused or subject to additional fees.
Restocking Fee
All eligible returns are subject to a 30% restocking fee to cover inspection, handling, and repackaging costs. This fee will be deducted from the refund amount.
Non-Returnable Items
Please note the following exceptions:
- Red Tag Sale Items are final sale and not eligible for return or exchange
- Custom or special-order items may also be non-returnable—please check with our team prior to purchase
Return Process
To initiate a return, please contact our customer service team at [insert contact info]. We will provide you with instructions and a return authorization number. Items returned without prior authorization may be refused.
Shipping & Handling
Customers are responsible for return shipping charges unless the return is due to a product defect or error on our part. We recommend using a trackable shipping service and purchasing insurance.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved returns will be processed to the original form of payment within 7–10 business days, less the restocking fee.
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